SAFETY

What matters most at night.

None of this is left to the caregiver's discretion. These are fixed procedures.

01 While baby sleeps

Always on their back. If baby rolls onto their tummy, we turn them back each time
Nothing in the crib except the blanket (no soft toys, towels or cushions)
At every check, we make sure the blanket is not over baby's face
We watch the room temperature and humidity

02 Sleep checks and records

Every 5 minutes we check that baby is on their back, and look at their colour and breathing, and write it down — 108 times a night. The national guideline is every 5–15 minutes; we use the shortest interval.

We do not watch from another room by baby monitor. The guideline asks the caregiver to check breathing, position and sleep directly, which a monitor cannot do.

03 The caregiver stays awake

For all nine hours. Between feeds, the caregiver writes the record, prepares the next feed and washes bottles, staying close to baby.

04 If baby's condition changes

Seizure, unusual breathing, not fully conscious, choking	We call 119 (ambulance) at once, tell the family and contact our company
Heavy vomiting, injury	We tell the family at once and contact our company
Fever, unusual crying, not drinking milk	We tell the family
An older sibling is unwell	We tell the family

If the family is asleep, we wake you to tell you. We never decide to "wait and see": whether to see a doctor is for the parents and medical professionals to decide.

Each caregiver always carries a card with the criteria and contact numbers.

05 Who comes

Qualified caregivers only, such as licensed childcare workers
We pass on what you decided and the records of earlier nights
Identity checked; trained by us (2–4 times a year, with child-abuse prevention training every year)
Bound by confidentiality. Talking about your home to others or posting on social media is prohibited

06 Registration and insurance

Registered as an in-home childcare provider (non-licensed category), Child Welfare Act Article 59-2
Liability insurance (Tokio Marine & Nichido Fire Insurance Co., Ltd.)
A replacement caregiver is kept available in the same area. If we cannot arrange one, we refund in full

Full registration details are on our Company information page (in Japanese).

Ask us first